Team
Add concierges to your hotel's booking desk.
Hotel admins manage the concierge team from /hotel/team.
Adding a concierge
Add a concierge with their name and email. Masihambe creates their account, emails them an invite with a temporary password and a link to choose their own, and shows you the temporary password once as a fallback in case the email doesn't arrive. There's no self-service sign-up; every account on Masihambe is provisioned this way. Signing in with a temporary password requires choosing a new one before carrying on.
Invites and password resets share a safety limit of five per hour per admin. If you're onboarding a bigger team in one sitting, spread the invites out or ask another admin to send some of them.
A new concierge can immediately sign in at /login and use the booking desk at /concierge for your hotel — they can't see or book on behalf of any other hotel.
Who's on the team
The team list shows every concierge and hotel admin account tied to your hotel, alongside their role.
Resetting a concierge's password
Use Reset password next to a concierge in the team list when they're locked out. It issues a new temporary password (emailed to them and shown to you once), invalidates the old one, and signs them out everywhere. Anyone who still knows their password can instead use Forgot password on the sign-in page to get a reset link by email.